Capstone ERP Consulting

FULL LIFE-CYCLE Technical Consulting, Implementation, Training & Maintenance

©2012-2015 Capstone ERP Consulting, LLC. All rights reserved.

Full Life Cycle Technical Consulting, Implementation, Training & Support

Technical Consulting, Implementation, and Support Engagements

  1. Bullet  Resolved more than 90% of user inquiries and eliminated escalation to tier 2 or 3 support. (Towers Perrin)

  2. Bullet  Reduced client costs by acting as “one-stop-shop” for all Oracle training and pre/post production work, eliminating need to work through Oracle directly. (Towers Perrin)

  3. Bullet  Developed new software application and managed configuration/testing for Oracle Project Accounting (PA); trained management team on functionality and interface capability with Primavera. (EcoSys Management/SunTrust)

  4. Bullet  Leveraged Oracle Tutor to create training documentation and customized and maintained process documentation, training, and reference materials for Oracle Manufacturing. (Accellent)

  5. Bullet  As sole functional lead, implemented and managed deployment /training of Oracle PA and other software systems including Primavera, OP3, and legacy systems across 70+ global sites. (U.S. Army Corps of Engineers)

  6. Bullet  Tapped to turn around a multimillion-dollar implementation project  that had fallen behind schedule; configured the PA module, wrote an end to end system test script, tested the system, resolved bugs using Oracle Metalink, and met very aggressive “Go Live” deadline.(United States Army Corps of Engineers)

  7. Bullet  Eliminated millions of dollars in accounting errors by identifying, troubleshooting, and resolving ongoing accounting issues and creating Oracle refresher courses to ensure users were using the product properly and optimizing its value. (Military Sealift Command)

REPRESENTATIVE PROJECTS




Training Engagements

  1. Bullet  Developed a Program Management Office (PMO) Training Strategy for 22 DoD agencies and led Workforce Preparation Training Team to deliver global training using a Train-The-Trainer model on an Oracle E-Business Suite (EBS) R12.2.3 Upgrade.

  2. Bullet  Developed change management strategy and UPK online training simulations for a 4,000+ user PeopleSoft 9.1 Financials, Procurement, and Reporting implementation. (Columbia University and Accenture)

  3. Bullet  Built UPK online training simulations for PeopleSoft 9.1 SCM and Financials implementation for 1,000 users.  (Savannah River Nuclear Solutions, LLC - Department of Energy)

  4. Bullet  Developed UPK online training simulations and customized job aids for a 600+ global user R12 Oracle Financials and Project Accounting implementation. (large management consulting company)

  5. Bullet  Created UPK online customized training simulations for an Oracle Hyperion application for 1,000+ user implementation. (Kraft Foods and Ernst & Young)

  6. Bullet  Built UPK online customized training simulations for a PeopleSoft and College tool application for 500 users. (Michelin)

  7. Bullet  Developed 200+ Oracle and Salesforce.com UPK online customized training simulations for 3,000 users. Delivered Instructor-Led UPK Overview course ahead of 3 month target date. (Integra LifeSciences)

  8. Bullet  For a JDEdwards EnterpriseOne ERP software implementation, developed UPK training simulations under an aggressive deadline. (Christie’s)

  9. Bullet  In 4 months, developed 100+ UPK online customized training simulations for 500+ for global implementation of CA Clarity Project & Portfolio Management (PPM). Strong performance led to multiple contract extensions. (Novartis) 

  10. Bullet  Under a very tight time frame, self-studied and delivered simulated training on three Oracle applications; recognized by management as top Instructor-Led Trainer from pool of 30. (Masco Contractor Services)

  11. Bullet  Condensed a 4-day Oracle UPK Developer 3.5.1 course into a two day training program (Jeppesen) and a 4-day Oracle UPK Developer 3.1 course into a one day training program with remote support. (Insteel Industries)

  12. Bullet  Delivered Oracle end-to-end training to top executives and staff in U.S., Latin America, Europe, Japan, and Asia Pacific. Contract was extended from 8 weeks to 2.5 years; earned reputation as “go-to-guy” for post-production support. (Towers Perrin)

  13. Bullet  Developed multiple customized training modules (for 500+ users) including UPK (User Productivity Kit) online self study training simulations, meeting an exceptionally aggressive 1 month deadline. (Towers Perrin)

  14. Bullet  Recorded 20 Oracle Instructor-Led Training (ILT) modules via WebEx that are still in use across the company today. (Towers Perrin)

  15. Bullet  Co-created a customized “best-in-breed” training program to teach Oracle Project Accounting and other software programs to 600 users at multiple locations. Troubleshot ongoing user issues and provided “high-touch” continuous training support to resistant users. (Naval Facilities Engineering Command)